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Workspace / Dashboard
TechNova Corp

System Admin Dashboard

Cross-company visual analytics, AI bot distribution, token throughput, and infrastructure spend monitoring.
0
Total Companies
0
Total AI Bots • 0 Online
0
Tokens Processed
$0.00
Total Platform Cost

Company AI Bot Scale & Live Health

Active running port servers vs total provisioned bots

Infrastructure Cost per Company ($ USD)

Total inference spend breakdown by client tenant

Token Consumption by Tenant

LLM input & output tokens processed per workspace

LLM Engine Model Market Share

Distribution across Groq LPU models

Client Companies Directory

Manage and inspect all registered client companies, their bots, and active ports.

Registered Client Companies

Showing all client organizations and tenant workspaces
Company Name & ID Team Users AI Bots (Live / Total) Knowledge Docs Total Tokens Total Cost ($ USD) Action
Showing 0 - 0 of 0 companies •

Company Profile

comp_id
0
Total AI Bots • 0 Running
0
Team Users
0
Total Tokens
$0.00
Total Cost ($)

Company AI Bots

Bot Name Status LLM Engine Knowledge Base Tokens / Cost Action
Showing 0 - 0 of 0 bots •

Registered Team Members

User / Display Name Username Email Role Status

Dashboard Workspace

$0.00000
Total Cost
0 Tokens
Total Tokens

Agent Cost & Usage

Model Distribution

Today's Activity Trend

Knowledge Base Vectors

Bot Analytics Workspace

0
Number of Conversations
Total Conversations
0
AI-Resolved Conversations
0% Resolution Rate
0
Human Escalations
0% Escalation Rate
0
Unanswered Questions
0% Unanswered Rate
4.85 / 5.0
Customer Satisfaction
97% CSAT
520 ms
Response Time
Average Latency
0 Tokens
AI Usage
Total Tokens Processed
$0.00000
AI Cost & Savings
$0.00 Saved

AI Resolution vs Human Escalations

Customer Satisfaction

AI Usage (Tokens)

AI Cost vs Savings

Response Time

Today's Activity Trend

Most Common Questions

5 Questions

Most Common Failed Questions

3 Gaps

AI Agents 0 Bots

Agent Name Language LLM Model Action

Knowledge base 0 Files

Document Name Connected Bot LLM Model Actions

Register New Custom Bot

Follow the step-by-step wizard to configure and deploy your company bot.

0
Template
1
Identity & Language
2
System Prompt
3
Groq Model
4
Knowledge Docs
0. Select Specialized Agent Role & Persona

Choose a pre-tuned specialized workforce template. Clicking any template directly autofills all bot settings, identity, prompts, and model parameters.

1. Agent Identity & Language

Review or customize the bot's name, display description, language, and first greeting message.

Display name for your bot across the dashboard and live chat.
Primary language for this bot's responses and dialogue.
Initial welcoming message displayed when a new chat session begins.
2. System Prompt & Behavior Instructions

Define persona rules, response formatting guidelines, strict grounding constraints, and reasoning instructions.

Defines how the agent interprets queries and structures responses from reference documents.
3. Groq LLM Engine & Retrieval Parameters

Select the inference model and adjust creativity (temperature) and document retrieval density (Top-K).

Powered by Groq's high-speed LPU inference engine.
Auto-switched if primary model rate-limits or fails.
Temperature (Creativity) 0.3
Lower = strict factual adherence. Higher = more creative dialogue.
Top-K Context Chunks 5
Number of relevant document chunks retrieved per user query.
4. Universal Knowledge Documents Ingestion

Upload reference documents of any format. All documents are automatically classified, parsed, semantically chunked, and indexed into ChromaDB.

📄 PDF 📊 Excel & CSV 📝 Word DOCX 📽️ PowerPoint PPTX 🌐 HTML & XML ⚙️ JSON & YAML 💻 SQL & Code

Drag & Drop Any Knowledge Document Here

or browse files to upload

Accepts all document formats (PDF, Office, Spreadsheets, Presentations, Code, Data)

Agent Name

openai/gpt-oss-20b • 0 Chunks
⚡ Powered by Groq LPU inference • Grounded in ChromaDB vector knowledge base

Support Tickets 0 Tickets

0
Total Tickets
0
Open / Action Required
0
In Progress
0
Resolved & Closed
Ticket # Subject & Category Customer Info Connected Bot Priority Status Created Date Actions

Notifications & Human Escalations 0 Pending

Live chat escalations when the AI agent cannot find an answer in documents or when a customer requests human assistance.

0
Needs Human Attention (Pending)
0
Resolved / Handled
0
Total Escalations

Conversation History 0 Sessions

Chat History All
0

Select a Conversation

Select an agent from the top dropdown, then choose a conversation thread on the left to view the complete transcript.

Business Intelligence & Reports Last 7 Days

Multi-dimensional analytics for customer support volume, AI resolution, human escalations, CSAT, bot performance, and cost tracking.
Date Preset:
0
Support Conversations • 0 Queries
0.0%
AI Resolution Rate • 0% Escalated
0.0 / 5.0
Customer Satisfaction • 0%
$0.00
Est. Cost Savings vs Human (0%)

Support Volume Timeline

Daily customer conversations vs queries

AI Resolution vs Human Escalation

Autonomous resolution share

Executive Operational Matrix

Dimension Key Performance Metric Secondary Metric Status / Health Action
0
Total Conversations
0
Customer Queries
0
Support Tickets Raised
0.0
Avg Queries / Convo

Support Volume Timeline

Volume trend by date

Channel Distribution

Traffic source distribution
0%
AI Resolution Rate
0
Autonomous Resolved
0%
First-Contact Resolution (FCR)
0
Escalated to Human

AI Autonomous vs Escalation Share

0
Total Escalations
0%
Human Resolution Rate
0.0 m
Avg First Response Time
0.0 m
Avg Case Resolution Time

Escalation Root-Cause Reasons

Breakdown of why conversations were escalated to human team
0
Unanswered Questions Logged
0%
Documentation Gap Rate

Frequent Missing Knowledge Topics

Logged Unanswered Customer Queries

Customer Query Connected Bot Identified Topic Escalation Reason Suggested Knowledge Action
0.0 / 5.0
Average CSAT Rating
0%
Positive Satisfaction Rate
+0
Net Sentiment Score (NPS)

5-Star Rating Distribution

Sentiment Analysis Breakdown

CSAT & Sentiment Breakdown by Bot

Bot Name Conversations CSAT Score Positive % Neutral % Negative %
0
Active Provisioned Bots
0 ms
Avg Response Latency
0%
Grounded Accuracy Rate
99.98%
LPU Bot Uptime

Bot Resolution & Accuracy Comparison

AI Bot Performance Scorecard

Bot Name & ID LLM Engine Model Knowledge Base Conversations Resolution Rate Doc Accuracy Latency Total Cost
0
Total Tokens Processed
0
Input / Context Tokens
0
Output / Completion Tokens
0
Avg Tokens / Convo

Token Velocity Timeline

Token Consumption by Model

$0.00
Total AI Inference Spend
$0.00
Human Support Baseline ($3.50/case)
$0.00
Net Cost Savings
0%
Operating Cost Reduction (ROI)

Cost Comparison: AI Actual vs Human Support Equivalent

Cost & Savings Breakdown by Bot

Bot Name LLM Model AI Inference Cost ($) Human Equivalent Cost ($) Net Savings ($)

Human Support Specialist Scorecard

Team member resolution rate, handle time, and CSAT rating
0 Agents
Agent Name & Username Role Cases Handled Resolved Count Resolution Rate Avg Handle Time CSAT Rating

AI Bot Agent Performance Scorecard

Automated agent volume, resolution efficiency, and customer satisfaction
0 Bots
Bot Name Model Conversations Handled Resolved Count Resolution Rate Avg Latency CSAT Score

Settings

System preferences, account credentials, and interface appearance
AM
Ajay Moladiya Workspace Admin
ajay@example.com • Active Local Account
Profile
User account, login credentials, company workspace & tenancy details
Admin
Theme
Dark mode, Light mode (Original), interface color palette
Light Mode

Processing Knowledge Base

Uploading and indexing documents into ChromaDB...